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Solution Of Frequently.Ask.Question.
FAQ Start here
How Do I Place an Order?
A. To place an order, simply follow the steps below for a seamless ordering experience:
- Select the item you wish to place an order for (If stitching will be needed, be sure to add stitching options).
- Add the item to your shopping cart.
- Click on your shopping cart to proceed to the checkout.
- Enter your billing & shipping details and any applicable coupon codes.
- Select your method of payment - credit card details will be entered on the same page while those paying with paypal will be redireceted to the paypal website to complete the order.
- Woohoo! You've successfully placed an order. You will be able to view your order # and order details on the final screen. You'll also receive an order confirmation e-mail at the e-mail address provided by you at checkout.
I have placed An order, When will I receive it?
A: The processing time required to get each product ready for dispatch is listed on the respective product page. An additional 4-5 days are required for items ordered with custom stitching.
How will my Order be Delivered to me?
A: We at shopneez only work with reputed carriers such as UPS, FedEx, DHL and Air Wings India Courier. Your order will be dispatched through one of these reputed couriers. You'll also be receiving a tracking number in your shipment confirmation e-mail so you may also keep track on your order status.
How can I Check Status of my Order?
A: Checking your order status is very easy - simply log in to your shopneez.com account and proceed to My Account section. From there, click on the Orders tab, where you will be able to view the item(s) ordered and respective status for each.
How Just Placed an Order, need to cancel it. How can I do this?
To cancel an order, please mail us IMMEDITATELY (within 24 hours) of order placement to cancel your order for a full refund. Please note that order cancellations requested after a 24 hour time frame will incur a 10% re-stocking fee as all orders do go into processing after this time frame.
Do I need to make an account to shop at shopneez.com?
A: No, you do not need to make an account to shop with us. However, registering an account with us allows for a faster checkout and personalized recommendations catered to your style. You'll also be able to view the current, real-time status of your order within your shopneez account. When checking out as a Guest, we'll always give you the option to register your account in-case you change your mind.
Do you offer any coupons or special deals for your customer?
A: Yes, we do offer coupons for and special deals for our customers. You may sign up for our newsletter to view these special deals from time to time. However, please note that discount codes are only available on our website and are not applicable on custom/bridal orders.
Can we use more than one coupon/promo codes on a single purchase?
A: No, only one coupon code is applicable on single purchase. No two or more coupon codes can be used on a single purchase i.e Coupon codes cannot be clubbed.